Return Policy

You, our customers, are very important to us and we continually strive to bring you innovative merchandise with the exceptional high quality you have come to expect from us. You may return unused, current merchandise at any time for an even product exchange or for a full refund, excluding shipping and handling charges.

We do not accept returns or exchanges on custom merchandise.

You may contact our Customer Service Department (877.684.7643) regarding any returns. When calling to initiate a return, please have your packing slip available with your Touchstone Order #. If merchandise was damaged in shipment, please call our Customer Service Department (877.684.7643) ASAP. The carrier will need to inspect the shipment and a claim will be submitted. You may return your package to: Pure Romance Returns, 7200 Industrial Row Dr., Mason, Ohio 45040. 

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